📦 Refund & Return Policy

At Mariko Sensei’s Japanbooks, we carefully prepare and pack every order, and we want you to feel confident when purchasing our Japanese Readers.

As a small, independent Australian business, we value every customer and are committed to providing friendly and helpful service.

If something isn’t right with your order, please contact us. We are always happy to help.

🌸 Returns and Exchanges

We understand that sometimes customers may wish to return or exchange a book.

For change-of-mind purchases, we accept return requests within 30 days of receiving your order, provided that:

  • The books are unused and in their original condition.

  • The books are returned in their original packaging.

  • Proof of purchase is provided.

  • You contact us before returning the items.

Please note that customers are responsible for return postage for change-of-mind returns. Original shipping charges are generally non-refundable for these returns.

These conditions apply to change-of-mind returns only and do not limit your rights under Australian Consumer Law.

📚 Damaged, Faulty, or Incorrect Books

We take care when packing your books, but occasionally something may go wrong during delivery.

If your order arrives damaged, faulty, or contains an incorrect item, please contact us as soon as possible.

When contacting us, it is helpful to include:

  • Your order number

  • A brief description of the problem

  • Photographs of the books or packaging, if available

We will review the situation and help arrange an appropriate solution, such as a replacement or refund, in accordance with applicable consumer laws.

Where a product does not meet applicable consumer guarantees, reasonable return postage costs will be reimbursed as required by law.

💻 Digital Resources and Online Flipbooks

Eligible Japanese Reader Class Sets include access to password-protected online flipbooks and related teaching resources.

We generally do not offer change-of-mind refunds for digital resources or online access that has already been supplied.

However, if you experience a problem accessing your purchased resources, please contact us.

We will do our best to resolve the issue and provide an appropriate remedy in accordance with applicable consumer laws.

🌏 International Orders and Returns

We welcome customers from around the world and understand that international orders can sometimes involve additional concerns.

If your books arrive damaged, incorrect, or there is another problem with your order, please contact us before returning anything.

We will help you understand the available options and the next steps.

International return postage arrangements depend on the reason for the return and applicable consumer rights.

We want our international customers to feel comfortable knowing that they can contact us directly if assistance is needed.

💳 Refund Processing

Once a return has been received and assessed, we will contact you about the outcome.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

If you have any concerns about a refund, please contact us.

⚖️ Your Rights Under Australian Consumer Law

Our products and services are provided in accordance with applicable consumer protection laws, including the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, or other remedy when a product or service does not meet applicable consumer guarantees.

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded.

hese rights are separate from our change-of-mind return arrangements.

💌 Need Help? We’re Here for You

At Mariko Sensei’s Japanbooks, every order matters to us.

If you have any questions about returns, refunds, exchanges, or a problem with your purchase, please don’t hesitate to contact us.

Email: info@japanbookshop.com

Contact Mariko Sensei’s Japanbooks

Thank you for supporting our small Australian business. We truly appreciate your trust and support.

We look forward to helping you enjoy your Japanese reading journey!